Refund Policy

1. 14-day money-back guarantee

If you are not happy with BuPulse, ask for a refund within 14 days of your first payment for a plan and we will refund that payment in full. This applies once per account, to your first payment for Standard or Pro, monthly or yearly. Switching plans later does not start a new 14 days; if you switch, only the extra amount charged for the switch can be refunded, within 14 days of that charge.

2. Cancel any time

• You can cancel in the app under Billing, at any time, without contacting us.
• When you cancel, your plan stays active until the end of the period you have paid for, then it stops. You will not be charged again.
• Nothing you have made is deleted when a plan ends. Your content stays saved so you can come back.
• After the first 14 days, we do not refund the unused part of a period, except where the law says we must.

3. How to ask for a refund

Email hello@bupulse.com from the address on your account within 14 days of your first payment, and tell us which payment it is. We will reply within 2 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

4. Who processes your payment

Our order process is conducted by our online reseller and merchant of record, Paddle.com, which handles checkout, taxes, receipts and refunds on our behalf. Paddle's name appears on your card statement, so the charge may not say BuPulse. Your receipt shows the exact name and has a link to their support if you need help with a payment.

5. Failed payments

If a renewal payment fails, your account is limited until you update your payment method: your content stays saved, and new content is paused. Update your card under Billing to carry on.

6. Done-for-you service

Done-for-you is offered separately under a written order or invoice, which sets out its own cancellation and refund terms.

7. Questions

Write to hello@bupulse.com. See also our Terms of Service and pricing.